Our Approach

The Pendello Method

At Pendello, we believe in the power of using technology to drive growth and efficiency.

In today's fast-paced, global economy, businesses need to be agile, strategic, and reliable. That's why we're here. We provide the resources to evaluate your current technology and processes, identify areas for improvement, and implement vision-driven decision-making. Our goal? To provide you with a complete technology management solution that allows you to operate with the efficiency and profitability of a large, global enterprise.

Our approach to providing the best IT services is a systematic six-phase process:

1

Discovery

We start by understanding your current technology and business processes. We identify your needs, challenges, and opportunities for improvement.

4

Service

Once the platforms are in place, we provide ongoing service and support. We ensure your technology runs smoothly and effectively, allowing you to focus on your core business.

2

Plan/Propose

Based on our discovery, we develop a strategic plan tailored to your specific needs. We propose solutions that align with your business goals and budget.

5

Technology Evolution

We understand that technology is ever-changing. That's why we continuously monitor and update your systems to keep them current and secure.

3

Pendello Platforms

We implement our proposed solutions using our robust and reliable platforms. Our technology is designed to streamline your operations and enhance your efficiency.

6

Seat at the Table

We believe in partnership. We work closely with you, providing regular updates and strategic advice. We're not just your IT provider; we're part of your team.

Our Core Values

Our core values are the heart of our company culture.

They guide our actions and responsibilities, ensuring we deliver the best service to our clients while maintaining a uniquely fun and supportive work environment.

Nothing is Beyond Reach

We're problem solvers, adaptable, and always maintain a can-do attitude. We're open to new ways of thinking and are always exploring all options to find the best solutions for our clients.

Family Matters

We're a team. We support each other beyond our day-to-day roles and responsibilities, and we're committed to the success of all team members. We're conscientious of the impact of our decisions and actions on others, and we always demonstrate concern for the welfare of our Pendello family.

Relentless Improvement

We're passionate about progression. We constantly look for ways to make things better, more efficient, and achieve better outcomes for our clients and Pendello. We're self-aware, receptive to suggestions for personal and professional development, and we persevere in any situation.

Look Good. Feel Good. Be Good

We're focused on quality. We strive to provide effective results and build trust with clients, vendors, and team members through consistent work product delivery. We're effective communicators and we always represent the high standards of Pendello in all aspects of our work.

Mullet Mentality

We know our audience. We're excited about the value we provide to clients and the positive impacts we have on their work and personal lives. We're always up for a challenge, and we bring positivity and joy to Pendello Solutions.

Awards & Recognition

Pendello Solutions has been consistently named as one of the world’s premier managed service providers in the annual Channel Futures MSP 501 rankings since 2018. The Channel Futures MSP 501 survey examines organizational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth, innovation, and supported technologies.