Privacy Policy

Effective Date: July 17, 2025

Introduction

Pendello Solutions values your privacy and adheres to strict standards for data protection under CCPA and GDPR. This policy describes our data practices for clients and visitors to our technology services.

What We Collect

• Business contact and IT system access credentials
  

• Communication logs with client representatives
  

• Diagnostic and service usage data
  

• Website analytics and cookies (with opt-in consent where required)

Use of Data

• To manage, monitor, and secure your IT infrastructure
  

• To deliver technical support and managed services
  

• To improve our services and track issues

Third-Party Sharing

• We never sell your data
  

• Data may be shared with trusted third-party providers for remote monitoring, ticketing, and security purposes, under strict confidentiality agreements

Data Rights

• You can request access, correction, export, or deletion
  

• CCPA and GDPR give you additional rights (e.g., opt-out of data use)

Data Protection

We use firewall protection, encryption, endpoint security, and staff training to safeguard your information.

Changes

We will notify you of significant updates via email or on our website.