For decades, IT departments and managed service providers have primarily operated in a reactive mode: wait for something to break, then fix it. From server crashes to network failures and unforeseen software bugs, the standard approach to IT support has often relied on post-incident troubleshooting.

Technology failures can strike without warning, leaving businesses vulnerable to downtime, data loss, and reputational damage. From high-profile ransomware attacks to unexpected cloud outages, recent tech disasters have highlighted the critical need for robust disaster recovery planning.